Your Satisfaction Is Our Top Priority

At Madison Wells Jewelry, we take great pride in the quality and craftsmanship of every piece of jewelry we offer. If, for any reason, you are not completely satisfied with your purchase, we will be happy to assist you.

Returns

Timeframe: You have 30 days from the date you received your order to request a return. After 30 days have passed, we are unfortunately unable to offer a refund or exchange.

Condition: To be eligible for a return, your item must be unused, in the same condition as when you received it, and returned in its original packaging.

Procedure: To initiate a return, please email us at info@madisonwellsjewelry.com with your order number and a brief explanation of why you wish to return the item. We will then provide instructions on how and where to send your return.

Refunds

Review: Once your return has been received and reviewed, you will receive an email confirming that your item has been received. We will also notify you of the approval or rejection of your refund.

Shipping Cost: Shipping costs are non-refundable. This is because the shipping cost paid at checkout is used to cover the cost of shipping your order.

Processing: If your refund is approved, it will be processed and automatically credited to your original payment method within 7–10 business days.

Delayed or Missing Refunds

If you have not yet received your refund, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted.

Next, contact your bank, as refunds can sometimes take additional time to appear. If you have completed all of these steps and still have not received your refund, please contact us at info@madisonwellsjewelry.com.

Exchanges

Damaged or Defective Items: We only replace items if they are defective or damaged. If you wish to exchange an item for the same item, please email us at info@madisonwellsjewelry.com, and we will assist you with the exchange.

Contact Information

Questions about returns, refunds, or exchanges should be sent to:

Madison Wells Jewelry

info@madisonwellsjewelry.com